Delivery Zones

Arada ships within the European Union and to the United Kingdom. Orders placed from countries outside these destinations cannot be accepted at this time.

Preparing Your Order

All of our jewelry is in stock. Your order is prepared and shipped within 1 to 3 business days after payment confirmation. Once your parcel has been handed over to the carrier, you will receive a shipping confirmation email with your tracking number.

Carriers and Delivery Times

We ship via Sendcloud, in partnership with Colissimo, Chronopost, Mondial Relay, and FedEx. The carrier is selected based on your delivery address and the shipping method chosen at checkout.

Estimated delivery times (excluding preparation time) are:

• Metropolitan France: 1–4 business days

• European Union: 4–8 business days (depending on the destination country)

• United Kingdom: 4–6 business days

Delivery times are estimates only and may vary during periods of high demand (such as holidays or sales) or due to customs clearance procedures for UK shipments.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery address and the shipping method selected.

Shipping is free on orders of €120 or more within metropolitan France, €150 or more for other European Union countries, and £130 or more for the United Kingdom.

Customs Duties and Import Fees (United Kingdom)

Orders shipped to the United Kingdom may be subject to customs duties, import taxes, or other fees imposed by UK customs authorities. These charges are not included in your order total and are the sole responsibility of the customer.

If applicable, the courier will contact you to arrange payment before delivery or collect the fees upon delivery. Please note that customs clearance procedures may cause delays that are beyond our control.

If customs duties or import fees are not paid, the shipment may be held by customs and ultimately be considered abandoned in accordance with UK regulations. In such cases, the parcel cannot be returned to Arada, and no refund will be issued.

Order Tracking

Every shipment includes a tracking number, which will be sent to you by email once your order has been dispatched. You can track your parcel directly on the carrier's website.

Lost, Damaged, or Undelivered Parcels

If you experience a delivery issue (such as a lost parcel, damaged parcel, or non-delivery within the expected timeframe), please contact us at contact@aradaparis.com and include your order number. Each case is reviewed individually in coordination with the relevant carrier, and we will do our best to resolve the issue as quickly as possible.

Contact

For any questions regarding your delivery, please contact us at contact@aradaparis.com.