Frequently asked questions

What is the return policy?

We want you to love your arada, but if something isn't quite right, you have 14 days from the date of purchase to return your item for a full refund.

Please note:

  • No exchanges. We're unable to offer direct exchanges at this time.
  • Items must be unused and returned in the same condition in which they were received.
  • Original shipping fees are non-refundable, and return shipping is at the customer's expense. Costs vary by country and will be deducted from your total refund.

See our full return policy for more details.

For any questions: contact@aradaparis.com
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

Orders are processed within 1–3 business days (Mon–Fri, excluding holidays); weekend orders are processed the following Monday.

You'll get a confirmation email with tracking number once shipped.

Estimated delivery times:

  • Metropolitan France: 2–4 business days
  • European Union: 4–8 business days
  • United Kingdom: 4-6 business days

Times are estimates and may vary depending on your location.

See our shipping policy for more details.
Where are your jewelry manufactured?

Our jewelry is made in Istanbul by our trusted manufacturing partners. Each piece is carefully crafted and finished with attention to detail and quality. Our rings are made from brass with either a silver or gold-plated finish, while our earrings, hairpins and bracelets are made from zamak with a silver-plated finish. We work closely with our manufacturing partners throughout the production process to ensure each piece meets our standards for quality and craftsmanship.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Do I have to pay customs duties or import fees?

Yes. Depending on your destination country, your order may be subject to customs duties, import taxes, or other import fees upon arrival. These charges are determined by your local customs authorities and are the responsibility of the customer.

ARADA does not collect or cover these fees.